13 January 2021
Jakarta (07/01) – Indonesia Operational Excellence Conference & Award (OPEXCON) 2020, Indonesia’s biggest, most prestigious, and most awaited Operational Excellence event was successfully held on Wednesday, Nov 25th 2020. This virtual event was held live through Zoom by SHIFT Indonesia, in collaboration with SSCX, an Indonesian consulting firm focusing in Operational Excellence, productivity, and business process improvement.
This event was a closing ceremony of OPEXCON Project Competition 2020, which was a competition among institutions and enterprises focusing on business process improvement and operational excellence. Online selection and judging process have been done since October 2020 and involved professional judges with academic and practitioner background who surely had so many experience in Continuous Improvement model & method. The aim of this event is to be a platform to gain business stakeholder’s awareness on how important business process improvements & innovations are, and to spread the spirit of continuous improvement especially in this pandemic era.
PT Parit Padang Global, represented by Operational Excellence Department, took this challenge to another level and submitted 2 improvement projects in Service Category: “Centralized Business to Business (B2B) Sales Order Processing”, led by Marisa Primayulies Tandungan and “Delivery Cost Efficiency in DC” projects, led by Serlie Makarawung. As a new-comer & competing with more than 30 projects on the same category, PPG made it to final and successfully won 2 achievements: Gold Achievement with B2B Centralized Order Processing project and Bronze Achievement with Delivery Cost Saving in DC project.
By implementing Centralized B2B Order Processing project, Key Account Channel (KAC) order processing method is now changed from decentralized to centralized method by developing B2B Web and also having B2B team in PPG HO. Aim of this project is to assure all KAC orders are processed and fulfilled and to simplify communication line if problems occur during order processing. Whereas by having Delivery Cost Saving in DC project, transportation mode to deliver cold chain products to Java, Sumatera, and Bali branches is now changed from air to land delivery by using Reefer Truck which is cheaper yet still maintaining delivery temperature & product quality.
These 2 projects has given significant impacts to both internal and external parties, which are PPG’s principals and outlets. Internally, service level penalty was decreased which led to EBITDA increase, and also delivery expense efficiency without decreasing product quality. Whereas externally, principals may enhance their trust level to maintain and even expand their business in PPG, and also outlets may increase their customer satisfaction level by having our products available in their outlets.
These achievements are surely a breakthrough and a pride for PPG where PPG has shown its ability to compete nationally among private, civil, and state-owned institutions and enterprises. It also triggers us to do better and better. Hopefully this Continuous Improvement spirit lives in PPG and SGH so we can achieve more in 2021 and in the upcoming years.
SOHO Global Health has consistently delivered sustainable, solid financial results despite the soft market condition. In a rapidly-changing environment, the key to our success has been our ability to balance continuity with change. It has required discipline and decisive actions to build sustainable value for the long term.
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